But our research of 1006 Australian workers points to a different story.

More than half of Australian workers use AI at work at least weekly, while more than half have increased their use over the past year. In many workplaces, the challenge is no longer convincing workers to use AI.

Instead, the workplace systems meant to guide, train and support workers have not kept pace.

This is the AI Breakpoint for Australian workplaces: worker AI adoption is moving faster than organisational AI support.

In practice, many workers are teaching themselves how to use AI, often without training, guidance or rules about how the technology should be used safely and effectively in their role.

The report examines what this gap means for worker confidence, productivity and trust – and where the divide is widest across industries, roles and workplaces.

This study can also become the starting point for deeper research with your organisation – exploring how these wider market findings compare with your own audience.

Methodology: 1,006 Australian workers · aged 18–64 · national study · 2026